Frequently asked questions

Indicators help you read the chart and its conditions. An Expert Advisor can automate supported actions when configured. Read the product description for its exact capabilities; not every tool places trades.

No. Each platform uses its own edition, installation and licence. Check the platform before purchasing. Owning one edition does not automatically include another.

Open its product page for actual interface images, available demonstrations, specifications and links. For education, open a course outline or book preview before choosing a collection.

No. Historical charts and simulations illustrate features. Live results can differ because of settings, market conditions, spread and execution. Test your setup and understand its risks.

Open User guides in Help. Choose your product for the welcome page, available manuals and tutorials. Existing free and included resources remain available.

Check that you are using the right platform edition and the same MQL5 account that made the purchase. Review the product welcome instructions. If it still does not appear, send support the product name and the error shown; never share your password.

Suite activation is manual after payment verification. Follow the activation steps on the suite page and check the exact TradingView username you supplied. Contact support with the username and purchase reference if access is missing.

Some existing tutorials show earlier interface versions. Use the current product manual and settings for your version. Send a screenshot and version number if you cannot match a step.

Include the product and version, MT4/MT5/TradingView, symbol, timeframe, relevant settings and exact error message. Explain what you expected and what happened. Hide account and personal information in screenshots.

A VPS can keep a terminal running remotely. Whether you need one depends on your automation and availability requirements. Compare provider specifications and follow your product’s requirements. A VPS does not guarantee performance.

The complete PDFs in the collection identified before purchase, available for personal reading and download through My learning. Public previews remain available without buying.

The organized collection workspaces listed at purchase, with lesson navigation and saved lesson position. Existing public YouTube videos remain public; the offer does not claim exclusive footage.

No. It includes the book and course collections identified before checkout. Software licences, subscriptions, coaching and trading signals are separate.

That is the chosen collection offer: US$14.99 for both, versus US$9.99 for books and US$19.99 for courses separately. The 50% comparison is against the US$29.98 combined standalone total.

Only the collection identified at purchase is promised. Your recorded included titles are preserved; future additions are not automatically included.

Yes. Sign into My learning with the same ChatGPT account used at checkout. Access is tied to that account, not only to one browser.

Return to My learning and select Check purchases. Access is granted after the server verifies payment. If confirmation is pending, do not pay again; contact support if the issue continues.

Purchased books are for personal reading and download. Do not redistribute purchased materials. See the education purchase terms for details.

Follow the welcome page for the product you purchased. For the featured Smart Trend offer, message Issam on MQL5 after purchase. The EA is supplied separately; it is not automatically installed with the indicator.

A full refund revokes only the affected purchase. Partial refunds retain access. An open dispute pauses that purchase, restored if won and revoked if lost. Separate valid purchases stay usable. Contact support for refund requests; mandatory consumer rights remain unaffected.

Use Telegram for primary support, email as a backup, or MQL5 for product purchases and gift requests. The Contact tab lists these options and what details to include.

No. Send the product name, platform, purchase reference and relevant error details. Never send passwords, full card details or private account credentials.